CoinSpark is seeking a talented web designer to continue to improve the CoinSpark online user experience. The ideal candidate will have 5+ years of HTML, CSS, digital design, interactive design, and user-centered design. Must be proficient in Adobe Illustrator, and Photoshop. This position may work remotely, but the ideal candidate will be based in the continental United States; in either New York, NY or Atlanta, GA.
CoinSpark is seeking a dynamic and talented Marketing Manager. Responsibilities include: developing and executing strategic marketing plans for the entire organization in order to attract potential customers and retain existing ones. Candidates must have an intimate understanding of traditional and emerging marketing channels, excellent communications skills, ability to think creatively, with budget management proficiency, analytical skills to forecast and identify trends and challenges, familiarity with the latest trends, technologies, and methods in graphic design, web design, and production. This position will be based in the continental United States; in either New York, NY or Atlanta, GA.
CoinSpark is committed to providing world-class customer support to our customers. Our management and teams work at developing and keeping a trained and relaxed staff, a great working environment and great benefits. As part of a growing customer service team, you will be part of our growth curve, with possible opportunities for learning and advancement.
Who you are:
➔ 1+ years customer care support—experience supporting web-based applications preferred.
➔ Working knowledge of MS Office—experience in help desk software ideal.
Organized: You have strong attention to detail along with organizational, problem-solving, and analytical skills, and the ability to manage priorities and workflow.
Client-focused: You know what it means to see things from the client’s perspective. You keep the user in mind with everything that you do, using phone and email in a timely, courteous and professional manner.
Communicator: You have excellent customer service and inter-personal skills, can communicate with people at all levels and from various backgrounds.
Fast and flexible: You have the ability to manage tasks is a fast-paced, fun environment.
Technical and logical: You love to troubleshoot problems, establish facts, and draw valid conclusions.
Team player: You love working in a team and can’t imagine it any other way. You truly care about the success of your fellow team members. You love to learn and don’t mind taking a few minutes of your time to share what you know.
What you’ll do:
* Respond to client needs through inbound and outbound technical support calls.
* Follow up with clients to ensure any questions are resolved in a timely manner.
* Respond to client needs through an extensive help desk ticketing system.
* Document all records in relation to the client contacts.
* Troubleshoot and provide problem resolution.
Job Type: Full-time
Experience: Customer Care Support: 1 year (Required)
Job Location: Atlanta, GA (Required)